Questions, answered
Lockers, charging, booking and money. Not here? Write to support@getvolt.dk and a human answers.
For guests
What can I store in a locker?
Valuables, a bag, extra clothing and other personal items that fit inside. A locker is roughly 30 x 30 x 50 cm, about the size of a half-height oven.
Is my stuff safe?
Each locker has a personal access code that only the guest has, and the locker area is monitored regularly through the event.
Can guests open the locker more than once?
Yes, as often as they like during the rental period and the locker opening hours, at no extra cost.
With a full-festival locker, is it the same locker every day?
Yes. One dedicated locker for the whole period, so guests come and go without switching.
What if someone forgets their access code?
The locker number and access code are sent by email and SMS shortly before the rental starts, so it is worth checking the spam folder first. On site, the Volt team can help during opening hours.
What if something is left in the locker?
Anything left after the event closes goes to the event's Lost & Found, where it is held for 7 days before moving to the local Lost Property Office.
Can a phone charge inside the locker?
No, there is no power outlet in the locker. Charging is a separate service, and most events that run lockers also run Volt charging.
Are the lockers covered?
Yes. Event lockers sit under cover so belongings stay dry, and the permanent outdoor units are built for year-round Nordic weather.
Does the locker have to be emptied at the end?
Yes. Leave it empty, closed and locked at the end of the rental period. That completes the booking and readies the locker for the next guest.
What are Cool Lockers?
Refrigerated Event Lockers for anything that needs to stay cold: food, drinks, and medication such as insulin. Booked and opened exactly like a normal locker.
How does the Volt Charging Service work?
Guests rent a charged powerbank at a Volt station, charge on the move, and return it to any station on site. Pay per use, or use a swap pass.
Where is a powerbank returned?
Any Volt station at the event, not just the one it came from. No walking back across the site.
Pay per use or swap pass?
Pay per use is a single rental for as long as the guest needs it. A swap pass lets them grab a fresh, full powerbank as often as they like, which suits multi-day and camping festivals.
What if guests bring their own powerbank?
At some events we run hand-in charging: guests drop off their own device or powerbank and collect it charged.
Booking, payment and refunds
How do guests book?
Online, before the event. Pre-booking is cheaper than booking at the gate and popular events sell out, so early is better.
Which payment methods work?
Credit and debit cards, MobilePay, Apple Pay and Google Pay. All prices include VAT. The cloakroom does not take cash.
Is there a deposit?
On powerbank rental, yes, and it is refundable. It comes back in full when the powerbank does.
Can a booking be cancelled?
There is a 14-day right of withdrawal on products, as long as the event has not started, and on services, as long as the service has not been used.
When does a refund arrive?
Refunds are processed within 14 business days of the withdrawal notice.
What if an order is never collected?
Products not collected during the event cannot be retrieved or refunded afterwards, so it is worth collecting before the last day.
For organisers
Can we offer lockers and charging together?
Yes. We run both, delivered as one setup sized to your event, with a single point of contact.
Is it staffed?
It depends on the service. Self-service stations and Event Lockers run unattended; over-the-counter charging and the cloakroom are staffed by us.
What does it cost the organiser?
Lockers can run on revenue share, so the service pays for itself. Tell us the event and we will size it.
How do we book Volt?
Get in touch and the team will help you scope charging, storage, or both.
Still stuck?
No AI support here. Call a human on +45 93 10 91 21, weekdays 10:00-15:00, English and Danish.
support@getvolt.dk